Degraded Service in Edge Proxy

Incident Report for Teams Connector

Resolved

At approximately 12:19 PM EDT the edge proxy running at 23.29.127.82 (pr24.connecttoteams.com) experienced performance issues causing an interruption in SIP registrations for approximately 7,000 users. After the virtual machine running this service was restarted 13:29 PM EDT registrations started normalizing, and service was fully restored by 13:51 PM EDT. An RFO will be available once analysis of the issue is complete.

Posted Apr 08, 2025 - 12:19 EDT